LED Architect Pro™ · Legal

Version 1.0.0 — Effective July 2, 2026

Privacy Policy

Version 1.0.0

Introduction

XTRA LLC ("XTRA," "LED Architect Pro," "we," "our," or "us") respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how LED Architect Pro™ collects, uses, stores, shares, protects, and processes information when you access our websites, applications, cloud services, APIs, databases, artificial intelligence services, documentation, support services, and related products (collectively, the "Service").

LED Architect Pro™ is a professional engineering assistance platform developed specifically for the live event, broadcast, entertainment, architectural display, digital signage, and audiovisual industries. The Service enables users to design, document, calculate, visualize, and manage LED display systems and related production technologies.

We believe privacy should be transparent, understandable, and respectful of our users. This Policy is intended to clearly explain what information we collect, why we collect it, how it is used, and the choices available to you.

By using the Service, you acknowledge that you have read and understand this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to all users of LED Architect Pro™, including but not limited to:

Individual users
Freelance professionals
Production companies
Rental and staging companies
Systems integrators
Educational institutions
Government agencies
Enterprise customers
Beta testers
Website visitors

This Policy applies whenever you:

Visit our website;
Create an account;
Purchase a subscription;
Use the desktop or web application;
Upload files;
Store projects;
Contact customer support;
Participate in beta programs;
Use AI-powered features;
Access APIs;
Receive marketing communications; or
Otherwise interact with the Service.

Separate agreements may supplement this Privacy Policy for enterprise customers, educational institutions, or government agencies.

2. Definitions

For purposes of this Privacy Policy, the following definitions apply.

2.1 Personal Information. "Personal Information" means information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual. Examples include:

Name
Email address
Telephone number
Company name
Billing information
Account identifiers
IP address
Device identifiers
Location information (where applicable)

2.2 User Content. "User Content" includes all files, projects, documentation, images, CAD drawings, equipment databases, reports, notes, AI prompts, engineering data, and other materials uploaded, created, or stored by Users.

2.3 Engineering Data. Engineering Data includes:

LED wall dimensions
Processor configurations
Pixel maps
Canvas sizes
Signal routing
Power calculations
Equipment selections
Cable routing
Rack layouts
Project documentation

Engineering Data may or may not constitute Personal Information depending upon the context.

2.4 AI Services. AI Services include any artificial intelligence, machine learning, automation, natural language processing, recommendation engine, or generative technology integrated into LED Architect Pro™.

2.5 Processing. "Processing" means any operation performed on information including collection, recording, storage, organization, retrieval, analysis, transmission, deletion, or destruction.

3. Information We Collect

We collect information in several categories. The information collected depends upon how you use the Service.

3.1 Account Information. When creating an account, we may collect:

Full name
Email address
Username
Company name
Job title
Country
State or Province
Password (stored in encrypted form)
Authentication provider
Profile photo (optional)

3.2 Subscription Information. When purchasing a subscription, we may collect:

Subscription plan
Billing address
Tax information
Purchase history
Invoice history
License information
Organization name
Payment status

Payment card information is generally processed by PCI-compliant third-party payment providers and is not stored by XTRA LLC except as necessary for transaction records.

3.3 Project Information. The Service may store:

Project names
Client names
Venue names
Event dates
Equipment lists
Engineering calculations
Drawings
CAD exports
Renderings
Reports
Signal-flow diagrams
Processor configurations
Power plans
Documentation generated by the Service

Ownership of Project Information remains with the User, subject to the licenses described in our Terms & Conditions.

3.4 Uploaded Files. Users may upload files including:

Images
PDF documents
CAD drawings
CSV files
Excel spreadsheets
Manufacturer specifications
Templates
Presentation files
Technical documentation

Uploaded files are processed solely for purposes of providing requested functionality unless otherwise disclosed in this Policy.

3.5 Communications. When communicating with us, we may collect:

Support requests
Feature requests
Bug reports
Emails
Chat conversations
Survey responses
Feedback
Training requests

These communications help us improve the Service and provide customer support.

3.6 Technical Information. To operate and secure the Service, we may automatically collect technical information such as:

IP address
Browser type
Device type
Operating system
Language settings
Time zone
Application version
Device identifiers
Screen resolution
Crash reports
Error logs
Session identifiers

This information helps maintain performance, compatibility, reliability, and security.

3.7 Usage Information. We may collect information regarding how the Service is used, including:

Pages visited
Features used
Buttons clicked
Time spent within the application
Search queries
Frequently used engineering tools
Report generation
Export activity
Login history
Session duration

This information is used to improve user experience, prioritize development, and understand platform performance.

3.8 AI Interactions. When you choose to use AI-powered features, we may process:

Prompts
Questions
Commands
Uploaded engineering documentation
User instructions
AI-generated responses
Engineering recommendations

AI interactions are processed solely to provide the requested functionality and improve the reliability of AI-assisted features, subject to applicable agreements with our AI service providers.

3.9 Diagnostic Information. To improve software quality, we may collect diagnostic information including:

Application crashes
Performance metrics
Error reports
Failed requests
Synchronization logs
Connectivity diagnostics

Diagnostic information is used to identify defects, improve reliability, and maintain the Service.

3.10 Information We Do Not Intentionally Collect. Unless voluntarily provided or required by law, we do not intentionally collect:

Government-issued identification numbers
Biometric identifiers
Medical records
Financial account credentials
Payment card numbers
Racial or ethnic origin
Religious beliefs
Political opinions
Trade union membership
Sexual orientation
Genetic information
Other categories of sensitive personal information as defined by applicable law

If such information is inadvertently received, we will process it only as necessary to provide the requested service, comply with legal obligations, or protect our legal rights.

3.11 Public Information. If you choose to publish projects, templates, product reviews, comments, or community content through publicly available areas of the Service, that information may be visible to other users or the general public. You are responsible for ensuring that any information you choose to make public does not disclose confidential, proprietary, or personal information that you do not wish to share.

3.12 Information from Third Parties. We may receive limited information from third-party providers including:

Identity providers (such as Google or Microsoft) for authentication;
Payment processors for transaction confirmation;
Customer relationship management platforms;
Analytics providers;
Customer support platforms; and
Business partners where authorized by you or your organization.

We process such information in accordance with this Privacy Policy and any applicable agreements governing those services.

4. How We Use Your Information

XTRA LLC collects and processes information only for legitimate business purposes necessary to provide, improve, secure, and support LED Architect Pro™.

We do not sell your personal information to third parties.

The ways in which we use your information depend upon your interaction with the Service.

4.1 Providing the Service. We use information to:

Create and manage user accounts.
Authenticate users.
Deliver subscribed services.
Store and synchronize project data.
Generate engineering reports.
Perform calculations.
Generate CAD exports.
Produce processor mapping.
Maintain project history.
Synchronize data across supported devices.

4.2 Engineering Calculations. Project information may be processed to generate:

LED wall layouts
Canvas calculations
Pixel mapping
Signal routing
Processor assignments
Port utilization
Power estimates
Equipment compatibility recommendations
Documentation packages

These calculations are performed solely to provide requested engineering functionality.

4.3 Customer Support. We process information to:

Respond to support requests.
Diagnose technical issues.
Resolve software defects.
Verify account ownership.
Investigate reported bugs.
Restore lost projects where possible.
Provide onboarding assistance.
Deliver training resources.

Support interactions may be recorded or retained for quality assurance and service improvement.

4.4 Subscription Administration. Information may be used to:

Process subscriptions.
Generate invoices.
Collect payments.
Renew licenses.
Prevent payment fraud.
Verify eligibility for educational or enterprise licensing.
Provide receipts and tax documentation.

4.5 Communications. We may use contact information to communicate:

Account notifications
Security alerts
Billing notices
Product updates
Software releases
Maintenance notifications
Engineering database updates
Support responses
Policy changes
Educational content
Marketing communications (where permitted)

Users may opt out of marketing communications at any time. Transactional communications necessary to operate the Service cannot be opted out of while maintaining an active account.

4.6 Platform Improvement. Usage information helps us:

Improve workflows.
Prioritize development.
Identify usability issues.
Optimize performance.
Improve engineering calculations.
Improve processor recommendations.
Improve search accuracy.
Improve reporting.
Reduce software defects.

Where practical, information used for analytics is aggregated or de-identified.

4.7 Security. Information is processed to:

Detect unauthorized access.
Prevent fraud.
Monitor suspicious activity.
Investigate abuse.
Protect user accounts.
Prevent denial-of-service attacks.
Maintain platform integrity.
Enforce our Terms & Conditions.

5. AI Processing

LED Architect Pro™ incorporates artificial intelligence technologies to improve productivity, engineering efficiency, documentation, and user experience.

5.1 Purpose of AI. AI may assist with:

Equipment recommendations
Engineering calculations
Processor configuration
Cable routing suggestions
Report generation
Documentation
Project summaries
Technical explanations
Troubleshooting assistance
Knowledge retrieval
Workflow automation

AI recommendations are intended to assist—not replace—the judgment of qualified professionals.

5.2 AI Inputs. When users voluntarily utilize AI-powered features, the Service may process:

User prompts
Uploaded engineering documentation
Equipment databases
Project metadata
Processor configurations
Technical specifications
User instructions
Engineering calculations

Only information necessary to provide the requested AI functionality is processed.

5.3 AI Outputs. AI-generated responses may include:

Engineering recommendations
Documentation
Suggested workflows
Calculations
Equipment comparisons
Technical summaries
Processor mappings
Design alternatives

AI output is probabilistic and may contain inaccuracies, omissions, or recommendations unsuitable for a particular project. Users are responsible for independently reviewing all AI-generated information.

5.4 AI Model Training. Unless expressly disclosed and permitted by applicable agreements, User Content submitted through LED Architect Pro™ is not used by XTRA LLC to train publicly available general-purpose artificial intelligence models. Where third-party AI providers process requests, such processing is subject to contractual safeguards and the provider's applicable privacy commitments.

5.5 Engineering Responsibility. No AI-generated recommendation constitutes:

licensed engineering advice;
structural engineering approval;
electrical engineering approval;
code compliance certification;
safety certification;
manufacturer approval;
professional consulting services.

Users remain solely responsible for all engineering decisions.

6. Cookies and Tracking Technologies

LED Architect Pro™ uses cookies and similar technologies to improve functionality, security, and user experience.

6.1 Types of Cookies. We may utilize:

Essential Cookies. Required for:

Authentication
Session management
Security
Fraud prevention
Load balancing

These cookies cannot generally be disabled without affecting core functionality.

Preference Cookies. Used to remember:

Language preferences
Theme settings
Dashboard layouts
User interface preferences
Recently used tools
Saved filters

Performance Cookies. Used to measure:

Application performance
Error frequency
Page loading times
Feature usage
Navigation patterns

Performance information helps improve the Service.

Analytics Cookies. Where enabled, analytics technologies help us understand:

Platform usage
User engagement
Feature adoption
Workflow efficiency
Navigation behavior

Analytics may utilize aggregated or pseudonymized information whenever feasible.

6.2 Cookie Management. Users may configure browser settings to:

Block cookies.
Delete cookies.
Receive cookie notifications.

Disabling certain cookies may reduce functionality or prevent portions of the Service from operating correctly.

6.3 Similar Technologies. The Service may utilize:

Local storage
Session storage
Authentication tokens
Device identifiers
Security tokens
Pixel tags
Log files

These technologies help maintain secure and reliable operation.

7. Third-Party Services

LED Architect Pro™ relies upon carefully selected third-party providers to deliver certain functionality.

7.1 Infrastructure Providers. Depending upon deployment, the Service may utilize providers for:

Cloud hosting
Database services
Content delivery
Backup storage
Monitoring
Logging

7.2 Authentication Providers. Users may authenticate through supported identity providers, including:

Google
Microsoft
Apple
GitHub
Other supported enterprise identity providers

Authentication information received from these providers is limited to what is necessary to establish and maintain your account.

7.3 Payment Processors. Subscription payments may be processed through PCI-compliant payment providers. Payment processors may collect payment information directly. LED Architect Pro™ generally does not store complete payment card numbers.

7.4 Artificial Intelligence Providers. Certain AI-powered features may rely upon third-party AI service providers. Information sent to AI providers is limited to what is reasonably necessary to generate the requested response and is processed in accordance with contractual obligations designed to protect customer information.

7.5 Analytics Providers. We may utilize analytics providers to understand:

Software performance
Feature usage
Crash frequency
User experience
Platform stability

Analytics providers receive only the information necessary to perform their services.

7.6 Customer Support Providers. Customer support platforms may process:

Support requests
Attachments
Diagnostic logs
Communications

Support providers are contractually required to safeguard information received in connection with their services.

7.7 Legal Compliance. We may disclose information when we reasonably believe disclosure is necessary to:

Comply with applicable law;
Respond to lawful governmental requests;
Enforce our agreements;
Protect the rights, property, or safety of XTRA LLC, our users, or others;
Detect or investigate fraud or security incidents.

7.8 Business Transfers. If XTRA LLC undergoes a merger, acquisition, reorganization, financing, bankruptcy, or sale of assets, user information may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality obligations.

8. Legal Basis for Processing

Where required by applicable law, we process personal information on one or more of the following legal bases:

Performance of a contract.
Compliance with legal obligations.
Legitimate business interests.
Protection of vital interests.
Consent, where required.
Public interest, where applicable.

The legal basis for processing depends on the specific context in which information is collected and used.

9. Data Retention

XTRA LLC retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with applicable law, resolve disputes, enforce agreements, protect the security of the Service, and meet legitimate business requirements. Retention periods vary depending upon the type of information collected and the nature of the user's relationship with LED Architect Pro™.

9.1 Account Information. Account information may be retained while an account remains active and for a reasonable period thereafter to:

comply with legal obligations;
resolve disputes;
prevent fraud;
maintain financial records;
support account recovery.

9.2 Project Data. Project files remain available for the duration of the applicable subscription or storage period. Following account closure, project data may be retained for a limited period to:

facilitate account restoration;
satisfy legal obligations;
maintain backup integrity;
protect against accidental deletion.

After applicable retention periods expire, project data may be permanently deleted or anonymized.

9.3 Backups. Copies of information may temporarily remain in encrypted backup systems after deletion from active systems. Backups are retained only as long as operationally necessary and are securely overwritten or destroyed according to our internal retention schedules.

9.4 Legal Holds. Where required by law, litigation, government investigation, or contractual obligation, certain information may be retained beyond normal retention periods.

10. Data Security

Protecting customer information is a fundamental component of LED Architect Pro™.

Although no system can guarantee absolute security, XTRA LLC employs administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

10.1 Security Measures. Depending upon the Service and deployment environment, security measures may include:

Encryption of data in transit using industry-standard TLS protocols.
Encryption of sensitive data at rest where appropriate.
Role-based access controls.
Multi-factor authentication for administrative access.
Secure password hashing.
Continuous monitoring and logging.
Infrastructure firewalls.
Intrusion detection and prevention technologies.
Vulnerability management.
Security patch management.
Regular software updates.
Backup and disaster recovery procedures.

10.2 User Responsibilities. Users also play an important role in protecting information.

Users should:

Maintain strong passwords.
Enable multi-factor authentication where available.
Protect authentication credentials.
Secure devices used to access the Service.
Notify the Company immediately of suspected unauthorized access.

10.3 Security Incidents. If XTRA LLC becomes aware of a confirmed security incident affecting personal information, we will investigate the matter promptly and provide notifications as required by applicable law.

11. International Data Transfers

LED Architect Pro™ may process information in the United States or in other jurisdictions where our service providers operate.

Where personal information is transferred internationally, we implement reasonable safeguards intended to protect such information in accordance with applicable law.

These safeguards may include:

contractual protections;
standard contractual clauses;
organizational safeguards;
technical security controls.

12. Your Privacy Rights

Depending on your jurisdiction, you may have rights regarding your personal information.

Subject to applicable law, these rights may include:

12.1 Right of Access. You may request confirmation regarding whether we process your personal information and obtain a copy of such information.

12.2 Right to Correction. You may request correction of inaccurate or incomplete personal information.

12.3 Right to Deletion. You may request deletion of personal information, subject to legal, contractual, security, or operational retention requirements.

12.4 Right to Data Portability. Where technically feasible and required by law, you may request a copy of certain information in a structured, commonly used, machine-readable format.

12.5 Right to Restrict Processing. You may request that certain processing activities be restricted where permitted by applicable law.

12.6 Right to Object. Where processing is based upon legitimate interests, you may object to certain processing activities.

We will evaluate such requests in accordance with applicable legal requirements.

12.7 Marketing Preferences. Users may opt out of promotional emails using the unsubscribe mechanism included in such communications.

Operational communications relating to account security, billing, legal notices, or system functionality may continue regardless of marketing preferences.

13. California Privacy Notice

Residents of California may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Subject to applicable law, California residents may request:

Access to personal information;
Correction of inaccurate information;
Deletion of personal information;
Information regarding categories of information collected;
Information regarding categories of third parties receiving information.

LED Architect Pro™ does not sell personal information as that term is generally defined under the CPRA.

Where applicable, users may designate an authorized agent to submit privacy requests on their behalf.

14. Nevada Privacy Notice

Nevada residents may have additional rights under Nevada privacy law regarding certain online data collection practices.

Requests relating to applicable Nevada privacy rights may be submitted using the contact information provided in this Policy.

15. European Users (GDPR)

Where the General Data Protection Regulation ("GDPR") or the UK GDPR applies, users may have additional rights including:

Access;
Rectification;
Erasure;
Restriction of processing;
Data portability;
Objection to processing;
Withdrawal of consent where consent is the basis for processing;
The right to lodge a complaint with the appropriate supervisory authority.

XTRA LLC will honor applicable GDPR rights where required by law.

16. Children's Privacy

LED Architect Pro™ is intended for professional, educational, and commercial users.

The Service is not directed toward children under the age of thirteen (13), or such higher minimum age as may apply under local law.

We do not knowingly collect personal information directly from children without appropriate legal authorization.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete such information.

17. Enterprise Customers

Where organizations purchase enterprise subscriptions, the organization may administer user accounts, manage access permissions, assign licenses, and access certain administrative information relating to organizational users.

Employees should understand that information stored within enterprise-managed accounts may be subject to the organization's policies, contractual rights, legal obligations, and administrative controls.

Nothing in this Privacy Policy limits rights or obligations established under separately negotiated enterprise agreements.

18. Changes to This Privacy Policy

XTRA LLC may update this Privacy Policy from time to time to reflect:

Changes in applicable law;
New features;
Changes in business practices;
Security improvements;
New AI capabilities;
Changes in third-party providers.

Material changes will be communicated through reasonable means, including the Service, email notifications, or publication on our website.

The "Effective Date" shown at the beginning of this Policy indicates the most recent revision.

Continued use of the Service after the effective date of a revised Privacy Policy constitutes acknowledgment of the updated Policy, except where applicable law requires additional consent.

19. Contact Us

Questions regarding this Privacy Policy or our privacy practices may be directed to:

XTRA LLC
Attn: Privacy Officer
Las Vegas, Nevada, USA

Privacy inquiries may also be submitted through the official support channels provided within LED Architect Pro™ or through the Company's official website.

20. Final Provisions

This Privacy Policy should be read together with:

Terms & Conditions
End User License Agreement (EULA)
Cookie Policy
Acceptable Use Policy
AI Usage & Disclosure Policy
Engineering & Safety Disclaimer
Copyright & DMCA Policy
Enterprise Licensing Agreement (where applicable)

If any provision of this Privacy Policy is determined to be unenforceable under applicable law, the remaining provisions shall continue in full force and effect.

Document ID: LAP-LEGAL-002
Effective Date: July 2, 2026
Owner: XTRA LLC

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